:root{--black:#0b0b0b;--ink:#141312;--panel:#1a1816;--gold:#A8915F;--gold-2:#c9b383;--ivory:#F4EFE6;--muted:#b9b1a3;--line:#2e2a24;--serif:"Cormorant Garamond","Times New Roman",Times,serif;--body:"Times New Roman",Times,serif}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:var(--black);color:var(--ivory);font-family:var(--body);font-size:18px;line-height:1.55}
a{color:var(--gold-2)}
.sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.skip{position:absolute;left:-999px;top:0;background:var(--gold);color:#000;padding:.5rem 1rem;z-index:100}
.skip:focus{left:1rem}
:focus-visible{outline:2px solid var(--gold-2);outline-offset:2px}
.afterhours{display:flex;gap:.6rem;align-items:center;justify-content:center;padding:.5rem 1rem;background:#16130d;border-bottom:1px solid var(--line);font-size:.92rem;color:var(--gold-2);text-align:center}
.afterhours .dot{width:.55rem;height:.55rem;border-radius:50%;background:var(--gold);box-shadow:0 0 0 0 rgba(168,145,95,.7);animation:pulse 2s infinite;flex:none}
@keyframes pulse{70%{box-shadow:0 0 0 .6rem rgba(168,145,95,0)}100%{box-shadow:0 0 0 0 rgba(168,145,95,0)}}
.site-header{display:flex;justify-content:space-between;align-items:center;gap:1rem;padding:1rem clamp(1rem,4vw,3rem);border-bottom:1px solid var(--line);position:sticky;top:0;background:rgba(11,11,11,.92);backdrop-filter:blur(6px);z-index:20;flex-wrap:wrap}
.wordmark{font-family:var(--serif);letter-spacing:.3em;font-size:1.25rem;color:var(--ivory);text-decoration:none;font-weight:500}
.wordmark span{color:var(--gold)}
.wordmark.small{font-size:1rem}
nav{display:flex;gap:1.2rem;align-items:center;flex-wrap:wrap}
nav a{color:var(--muted);text-decoration:none;font-size:.95rem}
nav a:hover{color:var(--ivory)}
.btn{display:inline-block;font-family:var(--serif);font-size:1.1rem;letter-spacing:.06em;padding:.7rem 1.4rem;background:var(--gold);color:#0b0b0b;border:1px solid var(--gold);border-radius:2px;cursor:pointer;text-decoration:none;font-weight:600}
.btn:hover{background:var(--gold-2)}
.btn-ghost{background:transparent;color:var(--gold-2)}
.btn-ghost:hover{background:rgba(168,145,95,.12)}
.btn-small{font-size:.95rem;padding:.45rem .9rem}
.hero{padding:clamp(3rem,10vw,7rem) clamp(1rem,6vw,5rem) 4rem;background:radial-gradient(ellipse at 70% 0%,rgba(168,145,95,.18),transparent 60%),linear-gradient(180deg,#0b0b0b,#100e0b);border-bottom:1px solid var(--line)}
.eyebrow{text-transform:uppercase;letter-spacing:.25em;font-size:.78rem;color:var(--gold);margin:0 0 .8rem}
h1,h2,h3{font-family:var(--serif);font-weight:500;line-height:1.1;margin:0 0 .6rem}
h1{font-size:clamp(3rem,9vw,6rem);font-style:italic}
h2{font-size:clamp(2rem,5vw,3rem)}
h3{font-size:1.45rem;color:var(--ivory)}
.lede{max-width:36rem;font-size:1.2rem;color:var(--muted)}
.hero-cta{display:flex;gap:1rem;flex-wrap:wrap;margin:2rem 0}
.proof{list-style:none;display:flex;gap:2.5rem;padding:0;margin:2.5rem 0 0;flex-wrap:wrap}
.proof li{display:flex;flex-direction:column}
.proof strong{font-family:var(--serif);font-size:1.8rem;color:var(--gold)}
.proof span{color:var(--muted);font-size:.9rem}
section{scroll-margin-top:5rem}
.treatments,.missed,.staff{padding:4rem clamp(1rem,6vw,5rem)}
.note{color:var(--muted);font-size:.88rem;font-style:italic}
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(15rem,1fr));gap:1px;background:var(--line);border:1px solid var(--line);margin:1.5rem 0}
.card{background:var(--ink);padding:1.5rem}
.card p{margin:.3rem 0;color:var(--muted)}
.card .price{color:var(--gold-2);font-family:var(--serif);font-size:1.2rem}
.hours{color:var(--muted)}
.missed{display:grid;grid-template-columns:1fr auto;gap:3rem;align-items:center;border-top:1px solid var(--line);background:#0e0d0b}
.missed-copy p{color:var(--muted);max-width:32rem}
.phone{width:300px;height:560px;border:10px solid #222;border-radius:38px;background:#050505;position:relative;display:flex;flex-direction:column;box-shadow:0 30px 80px rgba(0,0,0,.6),0 0 0 1px #333;overflow:hidden}
.phone-notch{width:110px;height:22px;background:#222;border-radius:0 0 14px 14px;margin:0 auto}
.phone-top{display:flex;justify-content:space-between;padding:.5rem 1rem;font-size:.8rem;color:var(--muted);border-bottom:1px solid #1d1d1d;font-family:Arial,Helvetica,sans-serif}
.sms{list-style:none;margin:0;padding:.8rem;display:flex;flex-direction:column;gap:.5rem;overflow-y:auto;flex:1;font-family:Arial,Helvetica,sans-serif;font-size:.82rem;line-height:1.35}
.sms li{max-width:82%;padding:.5rem .7rem;border-radius:14px;animation:pop .25s ease-out}
.sms .in{align-self:flex-start;background:#2a2722;color:var(--ivory);border-bottom-left-radius:4px}
.sms .out{align-self:flex-end;background:var(--gold);color:#0b0b0b;border-bottom-right-radius:4px}
.sms .sys{align-self:center;background:transparent;color:#d27a6a;font-size:.75rem;text-align:center;max-width:100%}
.sms .sys.ok{color:var(--gold-2)}
.sms .typing{background:#2a2722;color:var(--muted)}
@keyframes pop{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.staff{border-top:1px solid var(--line);background:#0d0c0a}
.report{max-width:62rem;margin:0 auto;border:1px solid var(--gold);padding:clamp(1.2rem,4vw,2.5rem);background:var(--ink)}
.metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(9rem,1fr));gap:1rem;margin:1.5rem 0}
.metric{border:1px solid var(--line);padding:1rem;background:var(--panel)}
.metric b{display:block;font-family:var(--serif);font-size:2.2rem;color:var(--gold);line-height:1}
.metric span{font-size:.85rem;color:var(--muted)}
.table-wrap{overflow-x:auto;margin-bottom:1.5rem}
table{width:100%;border-collapse:collapse;font-size:.92rem}
th,td{text-align:left;padding:.5rem .6rem;border-bottom:1px solid var(--line);vertical-align:top}
th{color:var(--gold);font-weight:normal;text-transform:uppercase;font-size:.72rem;letter-spacing:.12em}
td.empty{color:var(--muted);font-style:italic}
.tag{display:inline-block;padding:.05rem .45rem;border:1px solid var(--gold);color:var(--gold-2);font-size:.75rem;border-radius:2px}
.report-actions{display:flex;gap:.8rem;flex-wrap:wrap;margin-top:1rem}
.site-footer{padding:2.5rem clamp(1rem,6vw,5rem) 6rem;border-top:1px solid var(--line);color:var(--muted);font-size:.9rem}
.demo-note{color:var(--gold-2)}
/* chat */
.chat-launcher{position:fixed;right:1.2rem;bottom:1.2rem;z-index:50;display:flex;align-items:center;gap:.6rem;background:var(--black);color:var(--gold-2);border:1px solid var(--gold);border-radius:999px;padding:.8rem 1.3rem;font-family:var(--serif);font-size:1.1rem;letter-spacing:.08em;cursor:pointer;box-shadow:0 10px 30px rgba(0,0,0,.6)}
.chat-launcher .pulse{width:.6rem;height:.6rem;border-radius:50%;background:var(--gold);animation:pulse 2s infinite}
.chat{position:fixed;right:1.2rem;bottom:5.2rem;z-index:60;width:min(390px,calc(100vw - 1.5rem));height:min(600px,calc(100vh - 7rem));background:var(--ink);border:1px solid var(--gold);display:flex;flex-direction:column;box-shadow:0 20px 60px rgba(0,0,0,.7)}
.chat[hidden]{display:none}
.chat-head{display:flex;justify-content:space-between;align-items:center;padding:.7rem .9rem;border-bottom:1px solid var(--line);background:#100e0b}
.chat-title{margin:0;font-family:var(--serif);font-size:1.3rem;letter-spacing:.1em;color:var(--gold-2)}
.chat-sub{margin:0;font-size:.75rem;color:var(--muted)}
.chat-tools{display:flex;gap:.3rem}
.chat-tools button{background:transparent;color:var(--ivory);border:1px solid var(--line);min-width:2rem;height:2rem;cursor:pointer;font-size:1rem;border-radius:2px}
.chat-tools .lang{font-size:.75rem;letter-spacing:.1em;color:var(--gold-2)}
.chat-log{list-style:none;margin:0;padding:.9rem;flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:.55rem}
.msg{max-width:86%;padding:.55rem .8rem;font-size:.95rem;line-height:1.4;white-space:pre-line;animation:pop .2s ease-out}
.msg.bot{align-self:flex-start;background:var(--panel);border:1px solid var(--line);border-left:2px solid var(--gold)}
.msg.user{align-self:flex-end;background:var(--gold);color:#0b0b0b}
.msg.typing{color:var(--muted);font-style:italic}
.chips{display:flex;flex-wrap:wrap;gap:.4rem;padding:0 .9rem .5rem}
.chips button{background:transparent;color:var(--gold-2);border:1px solid var(--gold);border-radius:999px;padding:.3rem .75rem;font-family:var(--body);font-size:.85rem;cursor:pointer}
.chips button:hover{background:rgba(168,145,95,.15)}
.chat-form{display:flex;border-top:1px solid var(--line)}
.chat-form input{flex:1;background:var(--black);color:var(--ivory);border:0;padding:.85rem;font-family:var(--body);font-size:16px}
.chat-form input::placeholder{color:#8d8577}
.send{background:var(--gold);border:0;color:#0b0b0b;width:3.2rem;cursor:pointer;font-size:1.1rem}
@media (max-width:760px){
  .missed{grid-template-columns:1fr;justify-items:center}
  .phone{width:280px;height:520px}
  nav a:not(.nav-staff){display:none}
  .chat{right:.75rem;bottom:4.8rem;height:calc(100vh - 6.5rem)}
  .chat-launcher{right:.75rem;bottom:.75rem}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;scroll-behavior:auto!important}}